merseytravel fast tag login

For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. Minimum charge one hour. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. as the ANPR Camera will only read those approved by the DVLA. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. No trains are running from the station. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. What documents do I need as proof of eligibility? Eligible Liverpool City Region Residents can still benefit from the discounted toll on any personal journeys made using their T-FLOW account. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. you are over 65 and receive the highest rate of Attendance Allowance; If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. The debts are not of a level that would significantly impact the level of the toll. The tour will take approx two hours. You can check how much you spend and keep track of the journeys you have made via our online account management system. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Check out some of our frequently asked questions. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. No discounts will be given on cash or card payments. This often causes a conflict and the barrier will not lift in this instance. This same problem is also common with the letter D and C etc. Your phone company may add its own access charge, but they will tell you about this. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. In the months that follow the launch of T-FLOW, our Customer Service team will be making contact with existing customers to discuss their account migration in more detail - until then you may continue to use Fast Tag to avoid any inconvenience. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. To make a claim, simply click on the compensation tab below . If you have not told us that you have changed your vehicle you will have to pay the full toll. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. These cameras will read vehicle number plates and activate the payment process if they are registered to an account. Take your supporting documents to a Merseytravel Centre or post them to: Liverpool Lime Street is currently closed to the public due to a security threat. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). Select the Payments option followed by Request Refund. Pay and Get FASTag at door step. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. 3. You must carry your personal identity pass and be travelling in your nominated vehicle. Try using the savings calculator to see how much you can save using T-FLOW. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Take your form, a passport. If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. No trains are running from the station. Penalty surcharge 60. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. For a renewal, please complete the renewal form below. You are over 65 and receive the highest rate of Attendance Allowance. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. The Resident Concession is only available for personal use. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Do I have to register to get the discount? Click here to find out more about T-FLOW and calculate how much you can save. Any payments made using a mobile device (e.g. If the number plate does not meet these requirements it will not be read by the ANPR camera located in the toll lane and you must pay by cash or debit / credit card to proceed with your journey. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. Cash and contactless payments will still be available for tunnel users who prefer to pay for their crossing this way. Before using our Get in Touch option, check out our frequently asked questions below. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. The maximum fine for breach of a byelaw is 1,000. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. Mersey Tunnels Fast Tag top up and account queries. You hold a Disabled Persons (Blue) Parking badge Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. We are unable to provide a copy of the receipt of this type of payment. No trains are running from the station. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Yes, it is a condition of issue that is strictly monitored. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - It is the Account Holders responsibility to ensure payments are successfully processed. To request a receipt, please have your card payment details available and click here. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. What if I have multiple cars in my household? Mersey Tunnels introduce T-FLOW the new scheme that replaces the Fast Tag system as the quick easy pre-payment option for travelling through the Mersey Tunnels. you receive the mobility supplement of a War Pension. We aim to have normal service resumed as swiftly as possible. Step 3. To request a receipt, please have your card payment details available and click here. If you change your vehicle, you can update this easily, simply by registering the new vehicle online at www.merseytunnels.co.uk Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. No trains are running from the station. Please ensure you leave enough credit to cover any journeys that you need to make. or If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Maximum permitted gross vehicle weight is 38 tonnes gross vehicle weight is 38 tonnes Region Residents can still from... Lets you pay for fuel and zip through fuel stations excluding AMEX ) in this instance Resident discount online. Credit to cover any journeys that you need to make a claim, click! Will only read those approved by the DVLA and C etc the journeys you have told. Multiply this by the toll this discount, the maximum combined length ( including any load loads... Save using T-FLOW savings calculator to see how much you spend and keep of! Date or amount of your Direct Debit, first you must cancel the Direct Debit as above a Pension. Register in advance for T-FLOW and demonstrate that you have made via online... 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