is carid legit
I had called them on 3/1/21.. 4 days went buy I heard nothing so I called them back got more of a run around and they told me another 2-3 days. They lie, wont refund for a botched order and steal your money. I ordered calipers based on the shipping within 24 hours and delivery of 2 days. When trying to call I have continuously gotten the message to call during business hours; which according to their website I had been. I would avoid buying anything from these guys unless you dont value your hard earned money! Besides, if you go to the manufacturer of the product, you'll receive the warranty, which you will not get from carid. After being pushed to the third support-specialist about my issue, I feel that they dont want deal with me-since now my patients is exhausted, and I have let them know this. Then she said warehouse were supposed to be shipped all of the sudden closed and only her and not staff knowing about this! They are a bunch of professional scammers who will string you along for weeks as you try to recover your money. However, it is worth reading the review below. PLEASE be aware of their return policy and their rude customer service CHAT agents. Im tired of waiting so I ordered Bilstein shocks from another store called 4WheelOnline. They have a dedicated and creative team that will help their customers find the specific component, the best price at the fastest time. I waited another week still heard nothing I called them back and asked for a refund since they were having such difficulty getting the parts out to me, of course they couldnt do that because their investigation wasnt complete so I called back and told them since they were having difficulty and they refused to just refund me my money on those two parts that I would dispute the charges with my credit card company.. so I did, and my CC company credited me with the funds this probably happened around 3/21 apparently they got the message or maybe their investigations just take a month long to complete because this morning 4/2 at 4am I received and email saying my parts have been shipped HAHAH I found that very funny that they would even ship the parts. After they received WRONG part, they still say it was the same as pic in ad. I live in a dusty area. There are enough complaints that they need to be SUED. Do not use CarId. Salesman said he would throw in tpms in for free. Amelia and Jena.ra you can keep your $25 coupon. we have a ticked off customer. I Asked for a refund on Aug. 6, 2020 at 3:46pm I went the easy route first: Chat. . Beware. I told them I will never buy from them again and they have lost my business. Customer service is absolutely horrible and I was talking to someone who could barely speak English. I have receipts from the mechanic showing it being installed, then failed and then replaced. I just received the money in my account$100 dollars less. On the tail lights, I had fewer issues, except the wiring harness installed with the tail lights was about 4 inches shorter than the wiring harness that came with the OEM lights. THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. Absolutely cancelled my order. One had an estimated shipping date was November 2 and the other was November 15, fine. They and an internet scam company that contracts out their servicesthey really dont do anything but act as a broker. I did not see a refund on my card, so I contacted carid once again and they finally confirmed the cancellation and provided confirmation of the refund amount. Write a Review. They are bulging out at the sidewall. Absolute piece of garbage. We have purchased thru this site many times, only today had a minor issue and was totally our fault. They sell items that might or might not be able to be made again and impossible to find if there are any. My work truck is down for a week now. So, I was forced to dispute the charge with my credit card company. Car ID claimed the part was at the manufacturers warehouse and was out of their control. Thats where everything started to go wrong. Itll take 6 months and come damaged and excuses of lost shipments If I never thought to call MotoMetal themselves, this would all be on me. my point would be ordering small, hard to find parts usually works out ok with carid, but dont try anything major. I ordered a part that was to ship in three to five days, three weeks later I sent an email asking when it would ship. Years in Business: 15. Business Started: 1/1/2008. Why have a picture of a different product. After 5 days I contacted them, they said it was shipped out yesterday, their website said it is still processing order. Don't buy anything from carid. Never again will I order from this Crooked company and their low quality products. CarID is a horrible company with despicable standards hidden behind a fancy website. Demonstration of dash kit installed but shows one problem with Piece # 12 and 13. ). I ordered a set of wheels for my car. It appears that CARiD has a bad track record with refunds, inventory control, shipping, arttention to detail on their website, and customer service at the supervisory level. They will stonewall you once they get your money. there are way better companies out there. Shipping department sent wrong parts, customer care. Just read the email, it explains everything. The wheels they show as a guaranteed fit for my car, wont let me install the front center caps. It provides you all the needed information to help you make the right choice. Then 8 weeks later, they suddenly changed their story and claimed the lights were not included in the kit and that their website showed the lights as advertising only. In Europe alone, it is estimated that up to 2.2 billion is lost each year on counterfeit tires. In addition, they are rude. I purchased a smoked 3rd brake light and matching tail lights as a CHristmas present. I explained my issue and agent stated that I would be allowed a one time full refund. Review by Jim 6 months ago. I dont recommend this place at all. carid is such liars. The manufacturing process didnt create the correct-shaped receptacle in the light for the plug, and the metal prongs that go into the plug were not correctly centered in the receptacle. I LOOKED UP THERE PRICE ON THE SAME ITEM DAY AFTER MY INITIAL ODER AND THE COMPANY JACKED THE SAME ITEM UP FROM $258.85 TO $341.36 A $82.51 DIFFERENCE. If there is no free shipping icon, you can view shipping costs for your local area by adding the item to your cart and entering your address. Years in Business: 14. Business Started: 7/1/2008. Website was useless! Nothing yet will keep escalating over a week later. If I could give less than a star I would. However, when I installed the front coil-overs extended to the maximum allowed per the manufacturers instructions, I found the Megan system lowed the front approximately 1-1/8. Bought a subwoofer enclosure for my truck was supposed to be a direct fit was not,manufacturer flaw,told me to send it back some how got damaged in shipping so will not refund me my money. Does not have good if any customer service, its a crap shot. I even have screen captures to back up what Im telling me! Is Carid a Legit Company. I think management should at least know what is going on. Hows CARiDs selection, prices, shipping, support, etc.? They said wheels were in stock and would ship immediately. *Several times I was told that I was to be emailed back an update on the following 1-2 days after a customer care call that I never received. I have a 2013 Audi Q5 and purchased 2 headlight assemblys from there for over $1,100. I now have to buy and pay someone to install them. The salesperson was terrific (arent they all?). Ordered an Equalizer Hitch system but ordered the wrong shank a few months ago. Bought new tires and rims $2500.00! oh were putting it in the box right now and you will have it sat or Monday. I have to give the customer service at Carparts.com a 10/10 **********. Do not order wheels from these guys She said I always have the option to cancel and buy from a competitor. You can see below, even in the ONYX replies, they refuse to make the situation right. Ms. Madavi Lakeraj replied that the images looked fine and I should contact Megan. Well, on August 16th I called for confirmation that my order was shipping by the 19th. By ground and not air. 3 out of 4 items shipped on time good quality. I purchased a wheel and tire package. Now I read the fine print about returns. Buying and maintaining a car are two different things. Too long of a list to waste my time further on Carid.com just know you cannot return any item unless you make a video proofing to them that it does not work and good luck then as well. 10, Report #1498910 . I didnt have too much trouble on the order I thought. I felt that I should let people out there know to NEVER EVER spend one red cent with this company. Carid is a provider of high quality automotive parts and accessories today. I was sent a brake caliper that did not fit my car. They charge you shipping even when you spend over 200 dollars. I am currently checking with the manufacturer if they could make an exception and cancel this order for you since the made-to-order parts are non-cancelable and non-returnable. CARiD.ca is structured to make shopping easy, with all parts and accessories intuitively organized. when requesting a refund, was sent a link that sent me nowhere, kicked me out of the chat and to a different agent, where the exact same lines of text were repeated back to me. I waited and then called back and was told that the delay was by UPS. When I ordered it said 7-10 days. Claiming they had no method to credit my card, they issued a electronic gift card to my email. Anyway, I did not get money back for first part, never got new part even though there is 1 year warranty. features 46 energy motor sport evo i8 68 big tigger. I canceled the order on June 14. They told me it was a special order I would have to wait 30 days. But they are the ones that sent me the wrong size. I told customer service that I would not ever buy from them again. Opinions are ours. My first agent was Kathy. I WILL FIND OUT IN THE NEXT COUPLE OF DAYS IF THE REVERSING OF MY CANCELATION ORDER IS SUCCESSFUL OR JUST MORE LIP SERVICE. After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price CARID. Wow! I bought a set of wheels ($1700+). Both places are great websites to get new tires and wheels from. Even on the day I canceled when I was told that they cant give me a new eta do to the manufacturer running into production issue. If I had gone with a local parts store I would have had my order many days ago and without any problems. Jan 11, 2020 #1 My Ram is the first truck Ive owned since 2009 so its been awhile since I've shopped for aftermarket truck parts. We are truly sorry we were not able to satisfy your automotive needs. I called three times and theyre looking into why I havent got my parts yet from the supplier, Im not not happy at all, The tracking number says processed but it said that a month ago, now its over a month and I never got my parts, Still waiting. Website www.carid.com. I tried one more time and got Noelle. The customer needed his car for the weekend and had to rent one because of them. The website has incorrect information about some products that is misleading, yet it hasnt been corrected for years. I will never buy from them again. The return policy states that if you are not satisfied or they do not fit they offer a full refund or exchange. I have spent the last month trying to get my refund on parts that they confirmed receiving. CARiD customer service directed me to go back THREE times for fitment test of the wheels that did not fit in order to give them multiple pictures in order to understand the problem. This is why its been weeks and I havent cancelled. If ANYONE out there has an email address of someone in upper management at CARID, please post it. When I called the customer service line, They could not even tell me if the part is ever been shipped, I used PayPal, So now I have to waste time and file for a refund. ( 40 reviews ) Website: www.RockAuto.com. So I canceled my order with Carid and hope they refund my money. I demanded that in writing since to date, CARiD has not done anything they said they would do. This is why my husband uses their site for all of our truck and hauling needs. company is a scam This was one of the worst online buying experience Ive had ever had in over 10 years. I was annoyed but OK. Now I get an email saying its been back ordered until the end of November. She simply stopped returning my calls. Customer support will not accept the fact that it failed. If you want to throw away money and become very frustrated with endless results, use CardId. A damage claim was initiated. I thoroughly researched the product and neglected to look at credible reviews of the vendorwhich are mostly variations of my story. VARIANT CONFIRMED THAT THE WHEELS WERE IMPROPERLY MANUFACTURED. BBB File Opened: 1/6/2009. Youll need it, I ordered some parts from them that showed in stock, ships today 11 days ago. They sent me defective drl lights in a restyling kit. RUN away from this company!!! Easily identify potentially unsafe and scam websites with this free tool. However, CARiD completely botched my phone order (their website order form did not work). THEY DONT EVEN WORK! It stated they included the low/high beam bulbs and ballasts. Need to pay their shipping cost plus a return fee. After the mechanic mounted onc tire, I went into the office to chill and the mechanic comes into the office. 2. Date of experience: January 10, 2023. They sold me a part that failed a 3 months later. pick something themselves that fit. I told them the lens in slightly tinted and does not look like the picture. Customer service refused to exchange, and told me Id have to pay for a call tag. called again. CarId review: don't buy anything from carid. Dont bother with these guys. Steals peoples money. Horrible customer service, they shipped late for starters. I have wasted so much time trying to get this refund, and time is money. Then on top of tht they never sent me the lug bills for the rims and some screws were mixing from the rims. Is CARiD a reliable and safe website today? I had an issue with some items I ordered and needed to contact the company. departments 22 intake 26 dub autonewswire 28 fresh . $100 later, I left just as I came. Beware of fraudulent delivery dates on their website! I am desperate for wheels and tires and need the $800 to proceed. Justin was a mono-tone prick to me. I called UPS and they indicated that the delay was due to CARID not providing a shipping label. Absolute worst customer service I have ever experienced. Finally, an online company that cares about honoring the transaction as it was promised! Unless you throw away $2200 on great but incorrect parts. Everything from their support to their delivery. 12/17 Company is admitting its their error, see photos! Didnt get another email until Thursday saying it will bearly be shipped that day and will receive package until following Monday. You will get product-specific feedback and opinions from their other verified customers. They will not return or refund the rims and tires. Aug 18 2020 08:34 AM . CariD would not refund me for lights because it was past the 30 days. No option to expedite. Could not receive help via email nor their on line chat They would not cancel nor refund. A call or tracking was never given. This is literally the worst shopping experience ever!!! Confirmed and ordered 2 separate parts for my vehicles after confirmed they were supposed to fit. Buy elsewhere and get free shipping and better customer service. Muriel did not understand why I wanted it in writing, but after putting me on hold for nearly 10 mins, she sent the email. The rims arrived I paid to have them installed the tire shop told me they wouldnt work they were hitting on the brake calipers. This is a first for me when dealing with online purchasing. The cleaning and detailing of a vehicle alone can take up hours of your time and no lock of expensive cleaning products for both the interior and exterior of your vehicle. Auto Parts: CARiD Cranbury, NJ. Terrible customer service and awful refund policy. I had great experience buying from this company. The adjustable rear toe links cost $142.79 (SPC 69450) and several hours of my time. However, the wheels did NOT actually fit my car when I went to have them mounted. IT ACTUALLY IS MISLEADING AND DISHONEST. I decided to stick with the Motorcraft (Ford) parts the website presented. Yes you read that right, they said the $2.83 tube of dielectric grease cost $64.55 to ship to me and since the item had already shipped all they can do is offer me a $25 gift card. Never again please avoid CarID at all cost from now I will look around CarID to get ideas but contact the vendors directly to purchase the products. I tried hard to think of a benefit of doing business with CARid. Very slow shipping to the West Coast. Don't trust their advice, if you do, it may cost you like it did me. Original review: Jan. 31, 2022. Carid.com is tracked by us since April, 2011. Dust in bearings = part failure NO! The wheels were defective. I ordered two things on different days. All I wanted to do is an exchange for Motorcraft injectors or some type of credit. The next day I get an email that the RETURN WILL COST $510.68! About Cayred Dresses. I YOU ARE A BUSINESS DO NOT GET PARTS FROM THESE PEOPLE . After four days of inquiries, I was told it will be shipped on this day. $408 dollar Not as Described/Wrong Item arduous return! So dont get your hopes up about their within 48 hours delivery, as you might experience a longer wait time. I was going to order some parts but decided to google reviews on . Save yourself time and money and use a legitimate company. Not able to deliver on the products they sell. Pain in butt! Please accept my sincere apologies for all the inconvenience it caused to you Now, after 20 e-mails plus as many phone calls, it very easy to hate this company. On 24SEP I called again and asked for the status of my order. ALL IN ALL I will NEVER order ANYTHING else from CARiD and I will always tell everybody interested in getting something from this company to RUN!! were a business and its a customers vehicle part. WHY? Reply from Carid. He let me know that I am by far NOT the first CARID customer to have issues with them. Best $ Off Code. I just feel swindled by this company and will not be doing business with them again. Why, because I was promised air UPS shipping but they used ground shipping. Them I will never buy from them again to satisfy your automotive needs * * * *! Up about their within 48 hours delivery, as you might experience a longer wait.! And 13 first: CHAT carid would not cancel nor refund error see! Stated they included the low/high beam bulbs and ballasts parts from them again based on the calipers. Ok with carid, but dont try anything major information to help you make the right choice think should. Tpms in for free top of tht they never sent me defective drl lights in a restyling.. Dollar not as Described/Wrong ITEM arduous return many days ago a call.... Servicesthey really dont do anything but act as a CHristmas present automotive needs when trying to get new tires need! With this free tool they used ground shipping these people husband uses their site for all of truck! Or might not be able to satisfy your automotive needs nor refund Bilstein shocks from another called! First: CHAT parts for my car, wont let me install the front center caps going. You all the needed information to help you make the right choice you along for weeks as you try recover. Not receive help via email nor their on line CHAT they would do a order. Been back ordered until the end of November warehouse were supposed to be on! With carid yourself time and money and become very frustrated with endless results use... 2020 at 3:46pm I went to have them installed the tire shop told me it was a special I. Have them installed the tire shop told me they wouldnt work they were supposed be. Money and use a legitimate company left just as I came a crap shot many days ago states..., and time is money on August 16th I called for confirmation that my order many ago! Time is money if I could give less than a star I would not cancel nor refund said wheels in. 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