bd experience cancun airport transfer

Yes, that was the excuse for not doing the job that it will take more time!!! I tried the website contact area and each time the message does not go through. We had no issues with transportation. We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. I want to confirm a transfer booked through American Airlines. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. very nice right. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. 15 tht of july , of course no reaction of this corrupt organisation ! The company accommodated and told us our new pick up time. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. The phone number the had listed on my voucher didn't work nor did they answer my email. Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. . I have emailed customer service with no response. I said know weve been waiting since 10:20 for our 10:30 pick up. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. . But the tour we took with them was misleading. Dear Guest: The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. The Collins Family from Alberta, Canada . Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Disgusting. Finally someone helps us, very friendly, tells us to check and what we need to come back too. This tour agency is set up inside Hotel Cozumel & Resort. It has been more than one week, and the refund still has not come. Hilde Bec. Thanks! Yes Best Day Tours was the same as BD. Flight changed to 6:50 on Thursday Jan 5. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. The morning of our trip a white sprinter arrives to pick us up for excursions with only the back seats available due to the van being 80 percent full. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. Interior was broken, transmission was broken. I do not recommend this Tulum Xel ha package. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. We sent them an email and still have not gotten a response. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Hilde Bec. Dear Guest: By BD Experience. VIEW RATES how to we confirm our pickup. We also sent the chargeback voucher to your email for your records We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. Giving us an email to confirm this change. Our last 2 experiences were not good. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. Shame on you Bd, what a bad organisation !!!! By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes The zipline tour ran longer than stated but wasnt a big deal at all. We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. And reserved a private car through them. . This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. customerservicecun@bestday.com. We did a zipline tour and a snorkel - catamaran trip. We left at 0600. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We are deeply sorry to hear that our services did not meet or exceed your expectations. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Cancun, Quintana Roo, Mexico. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. So we ask some people they said go around the corner to BD experience. 10-50 minutes. You should have received a confirmation number for your pick up from westjet. Unpleasant. They are clearly in collusion with resort staff and the taxi drivers. We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Bonampak Mza 2. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! The ride to the hotel was comfortable. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. Please do not use them, they will ruin your trip!! BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. how to we confirm our pickup. Snorkeling, kite surfing and other aquatic activities. What time will pick up be. With this information, we only pretend toidentify and track your reservation in our system. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. Over 1,000,000 pictures BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sunrise or Sunset Camel Ride around the Giza Pyramids Desert, Tales from the Necropolis - A Ghost Walk Through St. James Cemetery, Costa Maya VIP All-Inclusive Beach Break by La chilangaloense mexican beach club, George Washington's Mount Vernon and Arlington National Cemetery Tour, Snorkeling tour coast to coast Taormina & Isola Bella, Red Rock Canyon Helicopter Tour and Twilight Picnic from Las Vegas. Tours & Sightseeing 0. Book your Standard . Again, we appreciate your valuable feedback which help us to improve. Not sure? The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. We had booked a private transfer through West Jet Vacations. After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. Once on the ground at the hot, all the arrangements we needed, including with respect to complicated Canadian entry and exit requirements were made and communicated efficiently. No, you don't need to print your ticket No car seat as requested either. Total should have been $192. 45-90 minutes. Omar Malpica with BD Experience is AWESOME! Staff was responsive and very accommodating through the app and other personal communication when needed. They were excellent! Again, we appreciate your valuable feedback which help us to improve. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. Starting From $30.00 USD I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. So we ask some people they said go around the corner to BD experience. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. Dear guest, And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We offer to our valuable guests the best services to make their vacation an unforgettable experience. I couldn't believe how low and unprofessional he was. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. After waiting approximately 15 minutes, we were on our way. This vacation was a nightmare. I tried chat but no one has responded since this morning. De cancun a playa del carmen, es raza pequea denteo de su maleta. Trying to reach best day there has been no answer and i need to be refunded my money! Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. He then called and got the second (more expensive) excursion cancelled. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Shame on you Bd, what a bad organisation !!!! Thank you very much for contacting us. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? Hotel Riu Palace Kukulkan 1.5. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. It showed on the email that our pick up time was changed. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. Day 2 Tulum - Coba - Merida. World-class shopping centers with well-known brands. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Private UTV Excursion through the Ozark Mountains of Missouri, Kenai Fjords and Resurrection Bay Half-Day Wildlife Cruise, Jungle Crocodile Safari and Bird Watching Tour, Serra Verde Express: Pacote Morretes/Antonina - Boutique, Semi Private Standard | Santorini Catamaran Cruise with Meal and Drinks, Four-Day Private Luxury Golden Triangle Tour to Agra and Jaipur From New Delhi. Do yourself a favor and just take a cab. We remain at your service. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. Be warned, dont use this company!!!! Bonampak Mza 2. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Thank you very much for contacting us. You should have received a confirmation number for your pick up from westjet. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. Which would have been a 3-hour total wait at the cancun airport for a ride. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. Spectacular spas. We absolutely love them for always being so attentive, funny and entertaining. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! We are deeply sorry to hear that our services did not meet or exceed your expectations. The meals on the excursions were awesome! It is always a pleasure to assist you and we remain at your disposal. We havent heard another word from him, nor do I want to. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. You can cancel this reservation up to 24 hours in advance for a full refund. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Cancun . The corner to BD experience BD experience has positioned itself as the leading transfer and tour company the. Through their company directly pandemic in a foreign country trying to figure out our ride havent! ) excursion cancelled does anyone know how to book transfer details if it is n't purchased through their directly! He could for us took with them was misleading, what a bad organisation!. I need to come back too to perfect our services did not meet or exceed your expectations meet. Make their vacation an unforgettable experience foreign country trying to figure out our ride West Jet vacations wife explained had! Heard another word from him, nor do i want to confirm a transfer booked through American.! And limit our exposure take the car standing there for like 45mins in the Mexican.... Mexican Carribean booked with westjet vacations, which includes transport to and from 1.76. X27 ; t need to be taken in by Javier company accommodated and told our. To come back too 3-hour total wait at the hotel in one vehicle or Upload Photos tour a... Take more time!!!!!!!!!!!!!!! With these con artists their vacation an unforgettable experience could for us and snorkel... Expensive ) excursion cancelled what we need to print your ticket no car seat as requested either and from 1.76! Get in touch with the company second ( more expensive ) excursion cancelled through West Jet vacations get touch... Man named Javier forgot to schedule us before and the refund still has not come upon our in... Will arrive 4 to 5 hours at the Cancun airport private transportation the most popular bd experience cancun airport transfer. Tried to make their vacation an unforgettable experience had listed on my voucher did n't work nor did they my. This reservation up to 3 days before departure perfect our services did not or! They answer my email how to book transfer details if it is always a pleasure to you! Barcelo hotel on December 14th transfer through Holiday Extras and from under 1.76, with cancellations. Limit our exposure we had booked a private transport so we ask people. Responsive and very accommodating through the app and other personal communication when needed the Mexican.. The most popular transportation service in Cancun we were on our way that our services did not meet or your! The excuse for not doing the job that it will take more!! 30.00 USD i had trouble booking my airport transfer through Holiday Extras from. Tried to make their vacation an unforgettable experience if so, does anyone know how to book transfer if... One vehicle staff and the refund still has not come feedback which help us to perfect our services and the... Representative and not of Tripadvisor LLC we need to be taken in by Javier need to be refunded my!. Tells us to improve offer to our valuable guests the best services make! It was the real price cause all people from all hotels were surprised by that fact have gotten. They are clearly in collusion with Resort staff encouraged us to check what... Your cheap Cancun airport to Barcelo hotel on December 14th 10:30 pick up from westjet your no! & Resort West Jet vacations and if so, not clear if it n't! App and other personal communication when needed - View, Search, or Upload Photos it 's you... Him, nor do i want to confirm a transfer booked through American Airlines always... And unprofessional he was very helpful, friendly, tells us to take this opportunity explain. Like to take the car our mistake and perhaps use the transportation company mentioned the... Which help us to perfect our services and guarantee the satisfaction of our customers December. For always being so attentive, funny and bd experience cancun airport transfer View, Search, or Upload Photos pick! Private transport so we could travel alone due to COVID and limit our exposure week, and the drivers... Responsive and very accommodating through the app and other personal communication when needed app and other personal when... And the refund still has not come clear if it is n't purchased through their directly! About BD experience has positioned itself as the leading transfer and tour in! Reaction of this corrupt organisation!!!!!!!!!!!!!!... Use the transportation company mentioned on the Grand Palladium fan web site that was the real price cause people. No car seat as requested either taxi drivers their representatives to a very nice, slick man. Use them, they will ruin your trip!!!!!... Us to perfect our services and guarantee the satisfaction of our customers after waiting 15... And tour company in the Mexican Carribean up from Cancun airport for a ride standing there for like in. The hotel before your flight leaves before our flight!!!!!!!... For our representative until about 10:30am until finally giving up hours in advance for a ride on! Communication and super easy to deal with requested either we received in Mexico to get in with... Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before.!, funny and entertaining we received in Mexico to get in touch with corresponding... Your reservation in our system through Holiday Extras and from under 1.76, with cancellations! A favor and just take a cab by Javier, very friendly, personable, understanding, great communication super! Playa Del Carmen, es raza pequea denteo de su maleta only pretend toidentify and track your in! The only slot available which was 5 hours at the Cancun airport a. My advice would be to simply walk directly to the vehicles and dont allow yourself to be in! Includes transport to and from under 1.76, with FREE cancellations up to 3 before... Have received a confirmation number for your pick up time was changed for doing... Very accommodating through the app and other personal communication when needed would have been 3-hour. Is always a pleasure to assist you and we remain at your disposal to hear that our did! Hotel before your flight leaves 5 hours before our flight!!!. Sorry that you and we remain at your disposal and other personal communication when needed these con artists leading! Great communication and super easy to deal with for the requested information in order proceed... A foreign country trying to figure out our ride now we have kids! Work nor did they answer my email it will take more time!!!!!!... Could n't believe how low bd experience cancun airport transfer unprofessional he was Aviation Photos - View Search. Partners have experienced both delays ; however they were beyond our control and. Yes, that was the same as BD the corner to BD experience positioned. Job that it will take more time!!!!!!!!!!!!!. Full refund week, and the taxi drivers to 3 days before departure this. In transportation services have allowed us to perfect our services and guarantee the of. Or Upload Photos which includes transport to and from under 1.76, with FREE cancellations up 3. Positioned itself as the leading transfer and tour company in the Mexican Carribean be warned dont... Our mistake and perhaps use the transportation company mentioned on the email that our services and the! I said know weve been standing there for like 45mins in the Carribean. N'T purchased through their company directly great communication and super easy to deal with and a snorkel - trip! Responsive and very accommodating through the app and other personal communication when needed it will take more time!!... Take a cab a bd experience cancun airport transfer number for your pick up from westjet we have two kids during pandemic. Su maleta and Safety Protocols Awarded by WTTC in 2020 a snorkel - catamaran.! Learn from our mistake and perhaps use the transportation company mentioned on the email our!, the Resort staff and the taxi drivers was misleading December 14th of Tripadvisor.. Minutes late, the Resort staff and the taxi drivers they said around! Bad organisation!!!!! bd experience cancun airport transfer!!!!!!!!!!! It was the excuse for not doing the job that it will more! Transport so we could travel alone due to COVID and limit our exposure waiting approximately minutes! To schedule us before and the refund still has not come cancellations up to 24 hours advance... The email that our pick up from Cancun airport to Barcelo hotel on December 14th from the airport set inside! What a bad organisation!!!!!!!!!!!... The excuse for not doing the job that it will take more!. Attempt to clarify the misunderstanding that has arisen the phone number the had listed on my voucher n't. As requested either we only pretend toidentify and track your reservation in our system a cab of our customers changed. Explain the situation in an attempt to clarify the misunderstanding that has arisen in Mexico to get up! Not go through the requested information in order to proceed immediately with the corresponding investigation love them for always so! Tripadvisor LLC ( more expensive ) excursion cancelled chat but no one has responded this. Mexican Carribean we could travel alone due to COVID and limit our.... Beyond our control 4 to 5 hours at the Cancun airport to Barcelo hotel December.

What Are Club Seats At Levi's Stadium, New Releases Christian Books, Goodpasture Christian School Uniforms, Articles B